Politique d'expédition et de livraison

 Last Updated: 18/11/2025

At  Aida & Felic, every piece is thoughtfully packaged and shipped with care to ensure it arrives beautifully and securely.
Please review the following details regarding order processing, delivery, and responsibilities.

1. Order Processing

  • Standard orders are processed within 2–4 business days after payment confirmation.
  • Custom or made-to-order pieces require 7–10 additional business days, as indicated on the product page. Item such as customized Letter /Name Necklaces and Rings.
  • During peak seasons or collection launches, processing times may be extended.

2. Shipping Options & Delivery Times

Aida & Felic ships worldwide using trusted international logistics partners. Estimated delivery times after dispatch:

  • UK: 5-10 business days
  • USA: 5-12 business days (depending on destination)
  • Canada: 7-12 business days (available for selected regions)
  • Europe: 5-12 business days
  • Asia: 5-12 business days
  • North America: 7-14 business days
  • Other regions: 10-20 business days
  •  

Delivery times may vary due to customs inspections, remote-area routing, weather conditions, or courier delays beyond our control.

3. Shipping Fees

We are pleased to offer complimentary standard international shipping.
Remote-area surcharges may apply based on courier policies.

Return shipping costs are not included unless stated otherwise in our Politique de retour et d'échange. 

4. Order Tracking

Once your order has been dispatched, you will receive a confirmation email containing full tracking information. You may track your parcel directly through the courier’s website.

5. Customs, Duties & Taxes (Important)

Buyers are responsible for any applicable customs duties, import taxes, or local handling fees required by the destination country.

These charges may not include in the product or shipping price.
If a parcel is refused due to unpaid customs fees, return shipping and related charges will be deducted from the refund.

6. Lost, Delayed or Misdelivered Packages

Ownership of the package transfers to the customer once it is handed to the courier.

Aida & Felic is not liable for:

  • Delays caused by customs or courier services
  • Parcels marked as “delivered” but not received (stolen or misplaced items)
  • Delivery failures caused by incorrect shipping addresses entered at checkout

If your parcel appears lost in transit, please contact us at info@aidafelic.com and we will assist you in submitting a claim with the courier.

7. Damaged Parcels

If your order arrives damaged, please notify us within 48 hours of delivery with the following:

  • Photos of the outer packaging
  • Photos of the damaged item
  • Your order number

Items must be unused and in original packaging.
Approved cases will be resolved in accordance with our Politique de retour et d'échange.

8. Contact Us

For any inquiries, please reach out to our customer service team:

📩 info@aidafelic.com
🌐 www.aidafelic.com